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more helpful information
I'm concerned about my privacy
Cookies & privacy
Customer lists and software purchases
I'm concerned about Credit card
Using a credit card. Why is mine being rejected?
Using a credit card to make an international
Credit card fraud
Do I have to provide an email address to purchase from
I'm concerned about my
BJRnet and Spur of the Moment Publishing will never reveal your true identity,
assuming we know it, if you don't want your real identity to be known. That means we will
never sell your name or intentionally devulve it except as noted below. Moderators have
the option of establishing a BJRnet email address (e.g., someone @ BJRnet.com) which hides
their real email address. If you don't want people to know your real email address then
you shouldn't post it. Another option for anonymity is to set up an anonymous email
address with one of the many free services available. Individuals who attempt to spam this
site will be blacklisted and denied future access and/or
Cookies & privacy
A cookie is a small file that contains information on your interaction with our site. The
not sent anywhere, we don't harvest them, and we don't use the information for anything
except to inform YOU of past visits. We do everything possible to ensure your privacy on
BJRnet and the security of any orders you might make on this site.
- You can enable or disable cookies in Netscape
Navigator by accessing the Advanced options in the Preferences window under the Edit menu.
- You can enable or disable cookies in Internet Explorer by accessing the Security Options
under the Advanced Tab in the Internet Options window under the View menu.
- You can enable or disable cookies in Firefox under Tools / Options / Privacy.
Customer lists and
We attempt to keep most of our catalog products in stock -- except occasionally for
software. Depending on our contractual agreement with the publisher of the software
that you purchase, BJRnet. may provide your personal information, not including credit
card information, to that publisher for registration and delivery purposes. Except for
providing this registration information to the software publisher, BJRnet does not share
information about individual users with any other party. We do everything possible to
ensure your privacy and the security of your order. Note: If you do
not wish us to drop-ship your software purchases please let us know and we will
accommodate you at no extra charge. However, if you opt for this service you can
expect a delay from 1 to 2 weeks in your software order.
I'm concerned about
Credit card security
BJRnet and Spur of the Moment Publishing use state-of-the-art systems to insure safe
transactions for customers. Using our secure ordering system is probably safer
than using the postal service, phone or fax to give us credit card information. To
place a secure order with us, you must be using a browser that supports Secure Socket
Layers (SSL). This Internet protocol encrypts data transmissions between your browser and
our server, so that no one can intercept your credit card information. Popular browsers
that support SSL include Netscape Navigator and Microsoft Internet Explorer, both of which can be
downloaded for free from their respective sites.
Credit card fraud is a felony and we will
aggressively prosecute anyone attempting to misuse a credit card number. Our credit card
transaction software tracks every transaction and we will use all means available to it to
prosecute persons attempting fraud.
Using a credit card.
Why is mine being rejected?
Reasons why your credit card may not have been accepted include:
1. Credit Card Number: You may have included spaces or dashes in your credit card number.
Take out all spaces or dashes when entering your credit card number. It should be a
straight stream of numbers.
2. Address: The address you enter must match the address on file with your credit card
company. Double check by giving them a call or referencing a recent billing statement.
If you continue to have problems with your order form, please email us at orders @ BJRnet.com.
Using a credit
card to make an international purchase
You can purchase from us using major international credit cards. We accept Visa,
MasterCard, and American Express as well as PayPal. Usually, additional shipping
charges are required for non-USA orders, therefore, a valid email address must be used to
verify your order and to authorize any extra shipping charges.
Credit card fraud
Credit card fraud is a felony and we will aggressively prosecute anyone attempting to
misuse a credit card number. Our software tracks every transaction and will use all means
available to it to prosecute persons attempting fraud. If you believe that your
credit card number has been used for a fraudulent purchase, contact us at editor @ BJRnet.com.
Do I have to provide an
email address to purchase from BJRnet?
Yes! During checkout, you will be asked for an email address. If you enter a
"bad" email address your order may still go through but you won't receive any
feedback from us. We highly recommend that you provide a valid email address
whenever you order products from us. We use email to verify your orders and to keep
you notified of any problems or changes to your order. After you place your order,
we will send an email confirmation to the email address you provide. This email
confirmation contains important information such as your order number. Therefore, you
should use an email address that you can access easily. Note:
All Non-USA orders must include a valid email address or the order will not be
Spur of the Moment Publishing and BJRnet.com do not send unsolicited emails to anyone. Also, we do not utilize any other service to send emails at all.
If you receive an email from us we generally will address you by name. If you receive an email that "appears" to be from us and you were not expecting it NEVER open any attachments to the email and NEVER click on any link in the email. All authentic emails from us will have an email reply address of mdalton@BJRnet.com, editor@BJRnet.com or orders@BJRnet.com. We know spam is a big issue and we receive "thousands" of spam emails per day. Luckily, we can filter out 99.9% of the bad stuff. We suggest you install an email spam filter on your computer to protect yourself.
If you have a question that wasn't addressed above
or if you would like to send us a suggestion, use the submittal form on our help page or email us at editor@BJRnet.com.
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